Refund policy

🔁 Return & Refund Policy

At Countryside Kitchen, we strive to serve you fresh, high-quality, 100% plant-based meals. Due to the perishable nature of our products, we follow a strict but fair return and refund policy.

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🥗 Food Orders – No Return Policy

• All food items are freshly prepared to order and are non-returnable once delivered.

• We do not accept returns for reasons such as personal taste preferences, ordering errors, or change of mind.

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❌ Cancellations

• Orders can be cancelled within 10 minutes of placing, only if food preparation hasn’t started.

• Once your order enters the "Preparing" or "Out for Delivery" stage, it cannot be cancelled or refunded.

To cancel promptly, call or WhatsApp us at 9156126056.

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📦 Damaged, Incorrect, or Missing Items

We will provide a refund or replacement only if:

• The order is damaged, leaked, or spoiled at the time of delivery

• You receive the wrong items

• Items are missing from your order

📸 Kindly share a photo of the issue within 1 hour of delivery on WhatsApp (9156126056) for quick resolution.

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💰 Refund Method

• If eligible, refunds will be issued as:

  • Store credit (for future orders), or

  • Original payment method (within 5–7 business days)

Refund type will be confirmed based on the issue and payment method used.

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💬 Support

We’re here to help!
📞 Call/WhatsApp: 9156126056
📧 Email: countrysidevegan.com@gmail.com